At NDENT SDN BHD ONLINE STORE we want our customers to be completely satisfied with their purchases.
We recommend you read our Returns Policy prior to making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies. We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact us.
This Returns Policy only applies where you make a purchase online from our website.
WHAT IS THE RETURNS PROCESS?
Returns must be done within seven (7) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:
You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods). And the general requirements for returns are as follows:
- You have proof of purchase (order invoice number and receipt).
- The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.
- The product must not have been used or installed or had any data inputted.
If your return is valid, we will process your refund or replacement, based on what you have indicated to our Customer Service Team. If it's valid, we will reimburse you with a refund through the same mode of payment that was made in the original purchase.
If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.
The whole progress might take up to fourteen (14) days as we need to check the product after received the return items.